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Hello everyone, my name is Emma, a Printer Technician.If you cannot scan document on canon printer then,You may need to update your printer/scanner driver. Connectivity is a possible issue – make sure any cables are secure, such as a USB connection. If youcr connection is wireless, be sure your Canon scanner is connecting to your WiFi – there should be an indication of communication on your scanner panel.Connect with me if you have any queries regarding canon printer.